PSA: CrowdStrike Software Update Defect on 7/19/2024
What Happened?
On July 19, 2024, cybersecurity firm CrowdStrike identified a defect in one of its software updates. This defect has caused Windows operating systems, including many infrastructure servers, to experience Blue Screen of Death (BSOD) errors. CrowdStrike has confirmed that this is not a security incident but a software malfunction. The incident has affected both Microsoft and AWS infrastructures.
Impact on Your Business
CDML Computer Services does not use or sell CrowdStrike solutions, so our customers should not be directly impacted by this defect. However, some of the cloud services that you use to run your businesses might be down as a result of this incident. During this period, you may notice:
- Intermittent access issues with cloud-based applications and services
- Potential downtime of certain infrastructure servers
Current Recommendations
While CrowdStrike and Microsoft are working to resolve the issue, Microsoft has suggested the following courses of action (https://azure.status.microsoft/en-gb/status):
- Disable CrowdStrike Software: If you are using any CrowdStrike solutions, temporarily disable them to prevent further BSOD errors.
- Reboot Affected Computers: Reboot any affected computers and servers to restore normal functionality.
Our Response
Although CDML customers are not directly impacted by this defect, we are closely monitoring the situation and staying in communication with our partners to ensure minimal disruption to your services. Our team is ready to assist you with any issues you may encounter during this period.
Looking Ahead
At CDML Computer Services, we are committed to providing you with the highest level of service and support. We will continue to monitor your systems closely and communicate any critical updates promptly. If you have any questions or need further assistance, please do not hesitate to reach out to our support team at 718-393-5343 or email us at [email protected].
