What does CDML Computer Services do?
CDML provides fully managed IT services to small and medium businesses in the New York metropolitan area. We handle everything from cybersecurity and compliance to Microsoft 365, cloud solutions, VoIP, network management, and disaster recovery planning. Our goal is to become your technology partner so you can focus on running your business.
What types of businesses does CDML support?
We primarily support organizations with 10 to 250 users, including medical practices, law offices, financial firms, real estate firms, professional services, nonprofit organizations, manufacturers, and multi-location businesses. We specialize in industries with strict compliance requirements, such as NIST, NYDFS, HIPAA, GLBA, SHIELD Act, and NJ Data Privacy Act.
What makes CDML different from other IT providers?
● We are a human-first, local, responsive team.
● We combine IT, cybersecurity, VoIP, and compliance under one umbrella.
● Every service includes a proactive approach to security and system health.
● We offer predictable monthly pricing so clients can budget without surprises.
● Our CEO, Len Kaplan, works directly with clients as a true technology advisor.
● Unlike many MSPs, we build custom plans based on your business goals, not cookie-cutter packages.
● We combine IT, cybersecurity, VoIP, and compliance under one umbrella.
● Every service includes a proactive approach to security and system health.
● We offer predictable monthly pricing so clients can budget without surprises.
● Our CEO, Len Kaplan, works directly with clients as a true technology advisor.
● Unlike many MSPs, we build custom plans based on your business goals, not cookie-cutter packages.
Do you offer emergency or break/fix services?
Do you offer emergency or break/fix services?CDML operates as a fully managed IT services provider because proactive management, monitoring, and security tools are essential for keeping businesses safe. Break/fix environments often lack the protections needed to prevent outages or cyber incidents.However, we do understand that some businesses first come to us with an urgent issue. For first-time clients, we may offer a one-time break/fix service as an introductory engagement. This allows us to resolve the immediate problem and evaluate your environment so we can recommend the right long-term managed solution.Ongoing support requires enrollment in one of our Managed IT or SLA plans, which provide proactive cybersecurity protections, system monitoring, and reliable day-to-day support.
What is included in your Managed IT Services?
Our plans typically include:
● System monitoring and alerting
● Patch and update management
● Microsoft 365 management and licensing
● Endpoint protection and antivirus
● Cloud backup and disaster recovery
● VoIP and UCaaS services
● Network and firewall management
● Employee security training
● Incident response and compliance support
● Helpdesk and on-site support We tailor plans to your specific needs.
● System monitoring and alerting
● Patch and update management
● Microsoft 365 management and licensing
● Endpoint protection and antivirus
● Cloud backup and disaster recovery
● VoIP and UCaaS services
● Network and firewall management
● Employee security training
● Incident response and compliance support
● Helpdesk and on-site support We tailor plans to your specific needs.
Do you provide cybersecurity services?
Yes. CDML is a cybersecurity-focused MSP. Our services include:
● Zero-trust frameworks
● MFA, identity management, and SSO
● Managed detection and response
● Secure email gateway / phishing filtering
● Employee security training
● SIEM logging and alert review
● Compliance-driven security hardening
● Vulnerability management
● Backup and recovery design
● Cyber insurance assistance
● Zero-trust frameworks
● MFA, identity management, and SSO
● Managed detection and response
● Secure email gateway / phishing filtering
● Employee security training
● SIEM logging and alert review
● Compliance-driven security hardening
● Vulnerability management
● Backup and recovery design
● Cyber insurance assistance
Do you provide cybersecurity services?
Yes. CDML is a cybersecurity-focused MSP. Our services include:
● Zero-trust frameworks
● MFA, identity management, and SSO
● Managed detection and response
● Secure email gateway / phishing filtering
● Employee security training
● SIEM logging and alert review
● Compliance-driven security hardening
● Vulnerability management
● Backup and recovery design
● Cyber insurance assistance
● Zero-trust frameworks
● MFA, identity management, and SSO
● Managed detection and response
● Secure email gateway / phishing filtering
● Employee security training
● SIEM logging and alert review
● Compliance-driven security hardening
● Vulnerability management
● Backup and recovery design
● Cyber insurance assistance
Can CDML help my business comply with NYDFS, HIPAA, or other regulations?
Yes. We offer full compliance programs, including:
● Written Information Security Plans (WISP)
● Risk assessments
● Vendor management
● Incident response and disaster recovery plans
● Penetration testing guidance
● Implementation of required controls
● Annual training
● Reporting and documentation We also create custom packages for small offices that need compliance made simple.
● Written Information Security Plans (WISP)
● Risk assessments
● Vendor management
● Incident response and disaster recovery plans
● Penetration testing guidance
● Implementation of required controls
● Annual training
● Reporting and documentation We also create custom packages for small offices that need compliance made simple.
What cloud platforms do you support?
We specialize in Microsoft 365, Microsoft Azure, and cloud IaaS solutions. We help with:
● Tenant deployments and migrations
● Entra ID security
● Azure Virtual Desktop and server hosting
● OneDrive/SharePoint setups
● Email security and encryption
● Cloud storage and backup We are a Microsoft Partner, which means faster support and optimized solutions.
● Tenant deployments and migrations
● Entra ID security
● Azure Virtual Desktop and server hosting
● OneDrive/SharePoint setups
● Email security and encryption
● Cloud storage and backup We are a Microsoft Partner, which means faster support and optimized solutions.
Can you manage our phones and communication systems?
Yes. We provide business VoIP and unified communications through our carrier-grade platform powered by Viirtue. Features include:
● Unlimited calling in the US
● Mobile and desktop apps
● Video meetings
● Auto attendants
● Call recording and analytics
● Texting and faxing
● Disaster-proof cloud operation Most clients save money by upgrading to our VoIP system.
● Unlimited calling in the US
● Mobile and desktop apps
● Video meetings
● Auto attendants
● Call recording and analytics
● Texting and faxing
● Disaster-proof cloud operation Most clients save money by upgrading to our VoIP system.
What areas do you service?
CDML supports businesses across:
● Bronx
● Brooklyn
● Manhattan
● Queens
● Nassau County, NY
● Suffolk County, NY
● Northern New Jersey Remote clients outside the NYC metro area are considered on a case-by-case basis.
● Bronx
● Brooklyn
● Manhattan
● Queens
● Nassau County, NY
● Suffolk County, NY
● Northern New Jersey Remote clients outside the NYC metro area are considered on a case-by-case basis.
Do you offer on-site support?
Yes. On-site support is included in our managed services for clients in our service area. We also provide remote support for nationwide users.
How does onboarding with CDML work?
Our onboarding process includes:
● Network and security assessment
● Discovery of business goals and workflows
● Compliance and risk review
● Installation of monitoring and security tools
● Standardization of systems
● Setup of Microsoft 365, VoIP, backups, and documentation
● User onboarding/offboarding automation
● Ongoing reporting and quarterly business reviews
Most clients onboard in 2 to 4 weeks, depending on complexity.
● Network and security assessment
● Discovery of business goals and workflows
● Compliance and risk review
● Installation of monitoring and security tools
● Standardization of systems
● Setup of Microsoft 365, VoIP, backups, and documentation
● User onboarding/offboarding automation
● Ongoing reporting and quarterly business reviews
Most clients onboard in 2 to 4 weeks, depending on complexity.
What does CDML charge for Managed IT Services?
Pricing is based on:
● Number of users and devices
● Complexity of the environment
● Compliance requirements
● VoIP, backup, cloud, and other 3rd-party services needed
We provide flat monthly pricing with no surprise fees.
● Number of users and devices
● Complexity of the environment
● Compliance requirements
● VoIP, backup, cloud, and other 3rd-party services needed
We provide flat monthly pricing with no surprise fees.
Does CDML assist with cybersecurity insurance applications?
Yes. We help clients complete cyber insurance questionnaires, implement required controls, and prepare supporting documentation to reduce premiums and avoid claim denials.
Can CDML help with business continuity and disaster recovery?
Absolutely. CDML specializes in designing and implementing complete Business Continuity and Disaster Recovery (BCDR) solutions tailored to your organization’s risk level, compliance requirements, and operational needs. Our services include:
● Cloud and local backups to protect critical data across all systems
● Failover systems and redundant infrastructure to keep your business running during outages
● Comprehensive disaster recovery plans with step-by-step restoration procedures
● Incident response plans that define roles, communication steps, and containment strategies
● Ransomware preparedness and remediation, including isolation, cleanup, and threat mitigation
● Testing and tabletop exercises to ensure your team is ready for real-world emergencies
● Cloud and local backups to protect critical data across all systems
● Failover systems and redundant infrastructure to keep your business running during outages
● Comprehensive disaster recovery plans with step-by-step restoration procedures
● Incident response plans that define roles, communication steps, and containment strategies
● Ransomware preparedness and remediation, including isolation, cleanup, and threat mitigation
● Testing and tabletop exercises to ensure your team is ready for real-world emergencies
Do you offer solutions for very small businesses or solopreneurs?
Yes. CDML offers a dedicated line of SOLO Plans designed specifically for sole practitioners and micro-businesses with fewer than 10 devices. These plans provide enterprise-grade cybersecurity and support at an affordable monthly cost.
● SOLO-Basic: Core individual protection – secure devices, antivirus, patching, and basic monitoring.
● SOLO-VoIP: SOLO-Basic + business phone line with mobile/desktop apps, voicemail-to-email, auto-attendants, and more.
● SOLO-All.In: Our full micro-business bundle that includes secure device management, email security, VoIP phone and communications services, and QuickBooks Online Simple Start.
These plans begin at $99.99 per month and provide enterprise-level protection scaled to tiny businesses.
● SOLO-Basic: Core individual protection – secure devices, antivirus, patching, and basic monitoring.
● SOLO-VoIP: SOLO-Basic + business phone line with mobile/desktop apps, voicemail-to-email, auto-attendants, and more.
● SOLO-All.In: Our full micro-business bundle that includes secure device management, email security, VoIP phone and communications services, and QuickBooks Online Simple Start.
These plans begin at $99.99 per month and provide enterprise-level protection scaled to tiny businesses.
How do I know if CDML is the right fit for my organization?
Yes. CDML offers a dedicated line of SOLO Plans designed specifically for sole practitioners and micro-businesses with fewer than 10 devices. These plans provide enterprise-grade cybersecurity and support at an affordable monthly cost.
● SOLO-Basic: Core individual protection – secure devices, antivirus, patching, and basic monitoring.
● SOLO-VoIP: SOLO-Basic + business phone line with mobile/desktop apps, voicemail-to-email, auto-attendants, and more.
● SOLO-All.In: Our full micro-business bundle that includes secure device management, email security, VoIP phone and communications services, and QuickBooks Online Simple Start.
These plans begin at $99.99 per month and provide enterprise-level protection scaled to tiny businesses.
● SOLO-Basic: Core individual protection – secure devices, antivirus, patching, and basic monitoring.
● SOLO-VoIP: SOLO-Basic + business phone line with mobile/desktop apps, voicemail-to-email, auto-attendants, and more.
● SOLO-All.In: Our full micro-business bundle that includes secure device management, email security, VoIP phone and communications services, and QuickBooks Online Simple Start.
These plans begin at $99.99 per month and provide enterprise-level protection scaled to tiny businesses.
How do I know if CDML is the right fit for my business?
CDML is a great fit for businesses that want a true technology partner rather than just a repair service. You will benefit most from working with us if your organization values:
● Security-first IT management that protects your business from modern cyber threats
● Predictable monthly budgeting without surprise invoices or hidden fees
● Fast, human support from a local team that knows your environment
● A long-term partnership focused on improving reliability, productivity, and strategic planning
● Compliance expertise, detailed documentation, and adherence to best practices
● Clear communication and a dedicated advisor who treats your business like their own
● Consolidation of IT, cybersecurity, cloud, and phone systems under one provider for simplicity and accountability.
If this sounds like the kind of IT relationship you want, CDML is likely an excellent match. We offer complimentary consultations to help you evaluate your current IT posture, identify risks, and determine whether our approach aligns with your business goals.
● Security-first IT management that protects your business from modern cyber threats
● Predictable monthly budgeting without surprise invoices or hidden fees
● Fast, human support from a local team that knows your environment
● A long-term partnership focused on improving reliability, productivity, and strategic planning
● Compliance expertise, detailed documentation, and adherence to best practices
● Clear communication and a dedicated advisor who treats your business like their own
● Consolidation of IT, cybersecurity, cloud, and phone systems under one provider for simplicity and accountability.
If this sounds like the kind of IT relationship you want, CDML is likely an excellent match. We offer complimentary consultations to help you evaluate your current IT posture, identify risks, and determine whether our approach aligns with your business goals.
What Medical Services Do You Provide?
Appropriately promote enterprise-wide vortals throuh innovative information evolve go forward markets whereas synergistic applications power full sound quality vectors without equity invested best practices revolutionize enterprise-wide vortals through innovative.
How do I get started?
You can reach us at:
● Email: [email protected]
● Phone: 718-393-5343
● Contact Form: https://cdml.com/contact/
We will schedule a call, discuss your goals, and perform a preliminary assessment.
● Email: [email protected]
● Phone: 718-393-5343
● Contact Form: https://cdml.com/contact/
We will schedule a call, discuss your goals, and perform a preliminary assessment.
